Store manager is a beauty salon management, implementation and decision makers. Many people have the idea to shop, but want to make a manager is not an easy thing.
A beauty salon manager's role in the beauty salon business
In general, as a salon manager, both managers and technical instructors, and some also charged with the task of decision-makers. Beauty salon beauty salon manager is a model and example for all to learn, with a more vivid metaphor is, if a train is a beauty salon, beauty salon manager is the locomotive, is the so-called "train to run fast, thanks to the front zone. " Therefore, in the operation and management of beauty salons, beauty salon manager plays an important role. Beauty salon manager like orchestra conductors, as is necessary to correct the same command, but also to reconcile all the sounds, which play a harmonious and beautiful movement. In other words, to practical work, both for beauty salon manager to the general requirements, but also to coordinate the work of various departments, and inspire enthusiasm for the work of all employees. Beauty salon manager is the soul of leadership can be full of personality, giving vitality and beauty salon, beauty salon features the use of team building. At the same time, beauty salon manager itself in a difficult environment, exercise their ability to work, reflect their own values, make their living more fulfilling.
Second, beauty salon manager job responsibilities
1, beauty salon manager of a daily routine work (1) Health cleaning and inspection. (2) morning. (3) customer feedback process. (4) business day summary of information collation. (5) finishing 2 and sanitation equipment, beauty salon manager weekly work (1) summarize, analyze the work of the previous week (2) to understand and master the customer dynamic (3) assessment of the beauty salon (4) of the key operations Performance Analysis (5) for logistics analysis (6) for a clean-up (7) once a week to engage in small-scale activities, such as speech story contest held inside a small (8) held a weekly summary of the work, seminars (9) to talk in depth with individual staff 3, beauty salon manager monthly routine (1) job analysis for the month (2) to assess the beautician (3) performance evaluation of key business (4) audited financial statements (5) payroll (6) for passenger Dynamic Analysis (7) crop flow analysis (8) for dynamic analysis of competition (9) visits
Third, beauty salon manager's job description
(1) explain the sense of beauty salon services and training store staff professionalism, rational use of personnel 2) develop work plans, clear division of labor, to help employees achieve goals, technical and sales capabilities beautician (3) analysis of the customer, explain service mark and doors and standards, together with colleagues to improve services to the specified method, by example, the implementation of pledges (4) regularly informed of the source to expand and market competitive dynamics, and analyze the situation, the development of countermeasures (5) to make fair, reasonable and effective reward and punishment system, coordinate the relationship between the beautician, to maintain good discipline (6) supervise the daily work to ensure the normal operation of all aspects of beauty and quality of service (7) the choice of quality products for customer service, to ensure product result is good, stable quality, good value for money (8) reasonable arrangement hospital facilities, as customer-friendly (9) regular staff training to improve the quality of service (10) in accordance with market conditions, to develop a reasonable fee price (11) price tag (including care, products), establish a good reputation (12) make us feel comfortable playing the music to adjust the atmosphere (13) is responsible for beauty salons hospital performance management, including arrangements for staff, behavioral assessment and supervision
Fourth, the salon manager daily workflow
(1) into the store daily, should be regularly organized morning, meeting, announced the day before the date of the issue of business performance and (2) reported before 11:00 each day, "salon manager daily report" (3 ) daily before 11:00 the day before the accounting was the "daily report accounting" and to bank deposits (4) beauty salon manager in the daily work the day before the former view customer information and check seal (5) in each 11:00 day before reporting to the boss before the turnover (6) daily to understand customer feedback comments and suggestions, to make appropriate communication to the beautician to understand the general situation of each customer (7) work day before the date checking receiving a single check mark in parallel nuclear inspection (8) hold monthly or weekly shop, meeting one week before the meeting content distribution, to prepare the relevant sales
Fifth, how to do a beauty salon manager?
Store manager is a beauty salon management, implementation and decision makers. Many people have the idea to shop, but want to make a manager is not an easy thing. First, whether or not their cause, must love the industry, music industry, dedicated, professional. Only love it, want to go psyche worked, will appreciate the fun to be able to concentrate on development. Secondly, it must possess the necessary administrative capacity and excellent management skills, fair and equitable treatment of employees and the proper relationship between store performance evaluation. Face the problem have the right to judge, and can quickly solve. From the overall situation, the ability of the employee's own division of labor and strict supervision, flexible, calm handling of unexpected events, this is the manager must have the basic ability. Again, to doing things in the management of equity, regardless of who has to be strict, it is important to be able to take different measures to motivate employees. In the business to ensure supply, adjust the display often to keep the customer fresh, good sales data analysis, adjusting product mix, customer service, and so on. In addition, but also understand the relevant laws and regulations. Fourth, as a manager, must have a certain degree of organizational ability and cohesion, as well as the ability to control employees. Store that you manage to be profitable in order to prove your worth and ability to work, and in the process to achieve its objectives, your management and lead by example, will be extremely important. Therefore, the turnover goals, 50% are dependent on your individual's performance. As a manager not only to play to their talents, as well as other employees of the burden of command responsibility - so that each employee can play in order. Also need to use their own actions and ideas to influence people, not the staff to determine and affect your thinking. If found to have inadequate staff to improve the capacity and time to help employees improve their own quality. Want to make a manager, but also timely to reverse the stereotypes, and so as to maximize the talent, so that turnover can be improved. And learn to master the production of analysis reports and to collect the data, so as to equip the store's performance. So the manager needs to complete customer data collection contains what? 1. New and old customers basic information; 2. The transaction information, such as orders, advice, complaints, etc.; 3. Product information, such as what products customers buy, buying habits, purchase frequency and purchase quantity, etc.; 4. Customer acceptance of and response to promotional information, etc.; 5. Market information for similar goods store attractive to customers, product purchase frequency; Fifth, we must possess the necessary professional knowledge and sales. Which line dry understand which line should the do not understand anything, then the store will face a lot of business survival. Store manager is the backbone of the business, if the manager is not skilled or sales skills can not convince the public, then there is no other example of two staff a lack of confidence, then the sales will be quite bad, manager sales skills training are critical . A manager with good sales skills, foreign to attract more customers, internal staff can be used as a model. Sixth, we must know how to improve the quality of service in due course. Any time, consumers are business point source of money, appropriate adjustment strategies to improve service quality, increase services, is a behavior close to the people, for the future lay the emotional foundation for more cooperation. When the service is more rationalized, when the customer touches on the operating point to facilitate a sense of trust and comfort, it will lead a group of appreciation and recognition, this is one aspect of marketing success. For example, many operating points, there will be all full of new deals and on-site service activities. Market, the clan of the store a lot of different cases in which the store more, poor service, a direct result of decreased turnover, the manager, in addition to the hardware must be excellent, the software devaluation service manager must be a solid service-oriented thinking , thus boosting the level of service throughout the store, the service is another facade, a person's quality of service problems that may affect the entire store's image. What is important now is the innovative service, when your service is not new, popular, your service is not service. Another point to note is that the store does not allow out of stock, out of stock, the manager should always Statistics goods out of stock, supervise staff turnover of goods in accordance with points, with merchandise promotions and seasonal merchandise display grasp the replacement cycle of goods, there are plans to control the commodity stocks, strengthening the stores restocked, and timely contact with suppliers, the stock rate to a minimum. Meanwhile, according to store sales plans and sales performance for a reasonable store replenishment, can cause a serious backlog of goods. Excellent as long as the store goods, all goods for customers to buy the happy, with the assured, plus the previous service, the business does not fire when pigs fly.
Tips: manager business day after check in the account book, fill in the date business reports, business models, good and keep checking. Also check electrical equipment is turned off. Eliminate fire hazards. |
